Tractor Supply Co.

I bought a pair of work boots for the winter on July 18th. I decided on August 26th that I wanted to get a refund. The problem that I thought that there would be was that the policy is that returns have to be within 30 days of the purchase. I was expecting to get stuck with store credit or no refund at all. I called the store to ask if an exception could be made to the policy or if I was going to be stuck with the boots. The gent that answered the phone was friendly and said that if I came in for the refund he was sure that I would be taken care of. I went in a few hours later and the cashier was friendly and refunded me the full amount after getting manager approval. Thank you for not sticking me with a card with store credit which always seem to get lost or they are never in your wallet when you decide to go to the store.

I went to this store over the weekend to look at some safes my boyfriend and I were interested in purchasing. While there we saw a griddle that had a sign on it for $179.99. We decided to wait on that for the day since we didn’t have room in the truck at the time to buy it and take it home. I came back the next day, (today) and the sign is still displayed on top of the griddle. I asked to purchase it and the cashier rang it in and told me it’s $324 and my jaw about dropped. I said “that’s not the price that’s on them”. She said “I’ll need to go look” and I walked her over where the sign is. She said “well if you can’t tell, our store is being moved around for cleaning and someone must’ve put this there by accident”. Mind you, there’s not another sign in sight for the correct price of these griddles. Not anywhere. She proceeded to put the sign back on top of the stack of griddles and I said “I definitely don’t want this then and you should probably take that sign off instead of putting it back”. Being this was the ONLY sign there that showed a “clearance” price, how would I know differently? I definitely didn’t need to be talked to in the manor I was when she started with “well if you can’t tell, our store is being moved around for cleaning”. She basically blamed me for their false advertising. I used to work at a Tractor Supply in VT and this is not a GURA tactic. I never would’ve spoken to a customer who technically wasn’t wrong given the wrong sign was on the product in that way. I won’t be returning to this store to even buy the safe we were going to order from them.

I shop here often and have never had any issues, as the employees are nice and helpful. However, when I went to check out today, the middle-aged woman behind the counter was barely wearing a face covering. The two other employees were wearing proper face masks, but this woman was clearly not. This piece of cloth barely covered her mouth and was not over her nose at all. I'm disappointed that the store deemed that acceptable and would not feel safe shopping here if she was working.

Cashier was swearing about how bad her day was, then was harassing me about vaccine proof. There is no vaccine mandate locally but I guess she is just gonna make up her own rules. Then she was yelling at me still as I left. I regret the thousands of dollars I've spent there in the last 3 months alone as we have a new farm. Store is always poorly stocked, and always was even before Covid. Hopefully I can get some sort of cash value for my rewards considering I earned them but do not plan to set foot in Tractor Supply again after the way I was treated